Privacy policy

Who is responsible for your data

The company identified above, at its registered address. We process your data under Peruvian Law No. 29733 on Personal Data Protection and its regulations.

What data we collect, and when

• When you book: name, email and phone of the booking holder; the number of travellers and the travel date; and for each traveller, the details required to issue the services — full name, date of birth, sex, country, origin, document type and number and, if the document is a passport, its expiry date — together with a copy of their identity document.
• Identity documents or passports of each traveller: they are requested for every booking, because entrance tickets and services are issued in each person's name. Whoever uploads them must be authorised by those people to do so.
• Student card: only if a traveller declares student status, to verify it and apply the corresponding fare.
• When you pay: you enter your card details in the payment gateway, which processes them directly. We only receive the result of the transaction and its reference; we never see or store your card number.
• Copy email (optional): you can add another email address to your booking, which receives a copy of the emails we send you about it.
• Additional requirements (optional): free text read by our team. If you include health information there — an allergy, a diet, a mobility need — we use it only to organise your trip. The copy email and the requirements are deleted within the same period as identity documents.
• When you create an account: name and email.
• When you subscribe to the newsletter: your email only.
• When you write via the contact form: name, email and your message.

What we use it for

To provide the service you buy: confirm your booking, review the travellers' documents, take payment, issue the voucher and travel documents, arrange it with the suppliers that operate each service, contact you about your trip, and meet our accounting and legal obligations. The newsletter is only sent if you subscribed, and you can unsubscribe at any time.

Who we share it with

• The suppliers that operate your service — hotels, transport, local operators, railways — with the minimum each one needs to issue and deliver.
• Our email provider, to send you the voucher and booking notices.
• The payment gateway, which processes card payments. Your card details are handled by the gateway directly and never reach our servers.
• Authorities, where the law requires it.

We do not sell your data and we do not share it for third-party advertising.

Where it is stored, and for how long

Data is stored in our database, hosted on Supabase infrastructure, with access restricted to agency staff who need it to handle your booking.

ID documents, passports and student cards are kept for 90 days from the trip's arrival date, and are then deleted automatically. Within that same period, the personal details on each traveller's record are anonymised: the name, the document number and the document expiry date are erased, and only the year of the date of birth is kept. If a booking is not completed, any documents attached are deleted within 48 hours at the latest. The rest of the booking data is kept for the duration of the relationship and for as long as accounting and legal obligations require.

Your rights

You may ask us to access, correct, update, object to the processing of, or delete your data, under Law No. 29733. Write to the supplier's email shown above and we will reply. If you believe your request was not addressed, you may turn to Peru's National Authority for Personal Data Protection.

Minors

This site is not directed at minors. When a minor travels, their data is provided by the adult making the booking, who must be authorised to do so.

Changes to this policy

If we change this policy, we publish the new version on this same page.