Version in force: 2026-10-13
By using this site and contracting any of our services you accept these conditions. If you disagree with any of them, do not complete the booking and contact us first.
Booking requires express acceptance of these Terms and Conditions, the Cancellation and Refund Policy and the Privacy Policy. The accepted version and the date are recorded.
You can book without creating an account. If you create one, you are responsible for the data you enter and for keeping your password private. The data you give us must be accurate: services are issued with it, and a wrong name or ID number can prevent entry to a site or boarding a train.
To issue the services we need the details and identity document of each passenger, not only of the person booking. The document is attached when booking and is required for every booking. Some official suppliers require these details by name and do not accept later changes.
In programmes with a student fare, if a traveller declares student status, they must also attach a current student card. The student fare only applies once we have reviewed the card and confirmed that it is valid and current.
We are a travel agency and consolidator: we sell tours, activities, transfers, accommodation and related services, our own or from suppliers that operate them. When a third party delivers the service, we handle the booking and issuance; delivery on the ground is done by that supplier under its own operating conditions.
Each programme states what is and is not included. Some have minimum and maximum traveller counts in order to run, and rules on age and traveller status — child and student fares, minimum ages for certain activities — stated in the programme, which affect both price and eligibility.
Departures with a confirmed date have limited capacity, and capacity is only deducted once the booking is placed. A programme being listed does not guarantee availability on the date you choose. Schedules are subject to availability.
Some services depend on allotments controlled by the supplier — Machu Picchu entry, trains and others with official issuance — and some programmes require us to review the travellers' documents. The same applies, in programmes with a student fare, to any booking in which a traveller declares student status, until we have reviewed their student card. If the trip starts within the next eight months, in those cases we tell you before you book, and what is recorded when you book is a request: it is not yet a confirmed booking and it carries no voucher. We check the allotment with each supplier or review the documents, as the case may be, and write to you as soon as we have an answer; if the allotment for that date has not yet been released by the authority or the supplier, we tell you so and keep your request open until we can check it. No payment is taken until every service in the trip is confirmed; only then is your booking confirmed and the voucher issued. If any service cannot be confirmed, the request lapses at no cost to you. If a document is not valid, we will ask you to replace it before treating the request as lapsed. If the student card is not valid or not current and cannot be replaced, the traveller can continue at the general fare: we tell you the difference before taking payment, and you can accept it or withdraw the request at no cost.
For all other programmes the booking is confirmed straight away: payment is taken at that moment and the voucher is issued immediately.
If the trip starts eight months or more after the date you book, none of the above holds up the booking, in any programme: it is confirmed and paid when you book, and you receive the voucher. We arrange the allotments with the suppliers before the trip, and we review the travellers' documents — including the student card — afterwards. If any document is not valid, we will write to you so you can replace it. If the student card turns out not to be valid and you do not replace it, we charge you the difference with the general fare, or you can cancel under the cancellation policy.
Prices are published in US dollars (USD), per traveller unless the programme states otherwise, and include the taxes and charges applicable to each service and traveller status. The price shown in the details before you confirm is the final price of your booking, except, for trips eight months or more ahead, the difference for a student card that cannot be verified (see «Availability and capacity»). Before your booking is confirmed, it can only change if the details used to quote it change —number of travellers, dates, the document and residence that determine fares and exemptions, or student status if it cannot be verified— or if an official supplier updates a regulated fare. In that case we will let you know, and you can accept the new price or withdraw the request at no cost.
Some prices depend on the traveller's ID document and residence, because certain fares and tax exemptions only apply to residents or to Andean Community members. If the document you present on site does not match the one used to quote, the supplier may charge the difference locally. The same applies to the student card: carry it during the trip, because some sites require it on entry.
Payment is made online, by card, through a payment gateway. Card details are processed directly by the gateway and do not pass through our servers. For programmes confirmed straight away — and for any programme when the trip starts eight months or more after booking — payment is taken when you book. For those that require prior confirmation, payment is taken once every service is confirmed, as explained under «Availability and capacity».
Where a tax receipt applies, the company issues it outside this site. The payment gateway does not issue tax receipts for your trip: it processes the charge and invoices us for its fee. No receipts or invoices are issued for entrance tickets.
You choose the programme and date, enter contact and traveller details with each traveller's identity document — and the student card, where applicable —, review the summary with the final price and pay. That opens your file with a number. If the programme is confirmed straight away, payment is taken and you receive the voucher and any applicable documents by email; if it requires review, it stays as a request until we confirm it (see «Availability and capacity»). The price shown in the details before you confirm is the final price of your booking, except, for trips eight months or more ahead, the difference for a student card that cannot be verified (see «Availability and capacity»). Before your booking is confirmed, it can only change if the details used to quote it change —number of travellers, dates, the document and residence that determine fares and exemptions, or student status if it cannot be verified— or if an official supplier updates a regulated fare. In that case we will let you know, and you can accept the new price or withdraw the request at no cost.
We do not ship anything physical: what is delivered is the voucher and travel documents, by email, to the address you entered. Check that it is spelled correctly — it is the only channel it goes out through. If it did not arrive, write to us and we resend it.
Some services require each traveller's ID or passport before issuing. While that data is missing, issuance cannot be completed.
Cancellations, refunds, changes and rescheduling are governed by our Cancellation and Refund Policy, which forms part of these Terms and Conditions and which you accept when requesting a booking. Flights, hotels, trains and other third-party services are also governed by each supplier's own terms, as set out in that policy.
We process your data under Law No. 29733, the Personal Data Protection Act, and its regulations. What we collect, what for, who we share it with and how to exercise your rights is set out in our privacy policy.
The texts, photos, itineraries, trademarks and design of this site belong to the company or to those who licensed them to us. You may use them to inform yourself and to book; not to reproduce or commercially exploit them without written permission.
We are responsible for arranging and issuing what you contract with us. Delivery on the ground is performed by each supplier under its own conditions. We are not liable for events beyond our control — weather, road closures, strikes, decisions by authorities or suppliers, or incorrect data entered by the traveller — and in those cases we do our best to reschedule or offer alternatives.
It is each traveller's responsibility to hold valid travel documents and to meet any applicable entry requirements.
These conditions are governed by the laws of the Republic of Peru. If something did not go as expected, you can file your complaint in our Complaints Book: you get a code and we reply within the legal term.
Through the supplier's phone and email shown above, or from our contact.
