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Version in force: 2026-10-13
Terms applicable to bookings of tour packages and travel services
When the trip starts within the next eight months, for programmes that require prior confirmation —those that include services with regulated allotments, such as Machu Picchu entry or trains, those that require the travellers' documents to be reviewed, and, in programmes with a student fare, any booking in which a traveller declares student status— requesting a booking does not trigger any payment. Andean Gold then confirms every service included in the package —entrance tickets, accommodation, transport, trains and flights— and reviews the relevant documents, including the student card. Only once all of this is confirmed is the payment taken and the travel voucher issued.
For all other programmes —and for any programme when the trip starts eight months or more after booking— the booking is confirmed at that moment, and payment and the voucher are immediate. Eight months or more ahead, allotments with suppliers are arranged before the trip and the travellers' documents are reviewed afterwards; if any document is not valid, Andean Gold writes to the passenger so it can be replaced.
For programmes that require prior confirmation, when the trip starts within the next eight months, if the services cannot be confirmed, the request is cancelled at no cost to the passenger. If student status cannot be verified, the passenger is told the general fare before payment is taken, and can accept it or cancel the request at no cost.
This policy applies from the moment payment is taken. Before that, no penalty of any kind applies, since no amount has been received.
Cancellations must be requested in writing, to Andean Gold's contact email address or through the form available on the website.
For the purpose of calculating the refund, the cancellation date is the date on which Andean Gold receives the written request, not the date on which it acknowledges receipt. Requests received outside business hours (Monday to Friday, 9:00 to 18:00, Cusco, Peru time) are deemed received on the next business day.
The refund percentage is determined by the number of days between the cancellation date and the start date of the trip, according to the following schedule:
| Notice before the start of the trip | Refunded | Retained by Andean Gold |
|---|---|---|
| 90 days or more | 80 % | 20 % |
| 89 to 60 days | 70 % | 30 % |
| 59 to 45 days | 60 % | 40 % |
| 44 to 30 days | 50 % | 50 % |
| 29 to 15 days | 30 % | 70 % |
| 14 to 9 days | 20 % | 80 % |
| 8 days or less | 10 % | 90 % |
| No-show | 0 % | 100 % |
The penalty is calculated on the total price of the package booked, regardless of the amount paid up to the time of cancellation.
Under no circumstances will the passenger owe any amount beyond what has actually been paid. Where the calculated penalty exceeds the amount already paid, the refund will be zero and no debt or additional charge of any kind will arise.
Example. A USD 3,000 package, with a USD 1,000 deposit paid, cancelled 95 days in advance: the penalty is 20 % of USD 3,000, that is USD 600, so USD 400 of the USD 1,000 paid is refunded.
Certain services are purchased immediately upon confirmation of the booking, are issued in the passenger's name and cannot be refunded or transferred, by provision of the local authorities and suppliers. They are:
For this reason, and because of the administrative costs involved in handling the booking, a minimum of 20 % of the total value of the package is retained on every cancellation.
In the event of serious illness, death or another duly documented sensitive situation, each case will be assessed individually, on the basis of what the suppliers involved —hotels, airlines and railway companies— are able to recognise.
In such cases the refund will be no less than 70 % of the total value of the package, nor less than the amount due under the schedule in section 3, with whichever is more favourable to the passenger always applying.
| Notice before the start of the trip | Condition |
|---|---|
| Up to 30 days before | Rescheduling is allowed, applying the retention of the non-refundable services listed in section 5. |
| Between 29 and 15 days | An additional 20 % charge applies, plus the retention of those services. |
| Less than 15 days | Subject to availability and to the suppliers' terms, with the same retention. |
Any rescheduling is subject to the availability of the services on the new dates and to any fare difference that may apply.
Domestic and international flights are governed by the policies of the issuing airline and by the conditions of the fare purchased, which may be more restrictive than this policy.
Hotels, trains and other suppliers are likewise governed by their own cancellation terms.
Depending on how far in advance the purchase is made, Andean Gold may offer the following payment options:
| Purchase made | Available options |
|---|---|
| 8 months or more in advance | Full payment · 50 % deposit + 2 instalments of 25 % · 40 % deposit + 3 instalments of 20 % |
| 6 to 7 months in advance | 50 % deposit + 2 instalments of 25 % |
| Less than 6 months in advance | Full payment |
Bookings made on this site are paid in full, by card, at the moment of payment set out in section 1. Instalment payment is arranged separately with Andean Gold, through the agreement described below.
Instalment payment requires signing a specific agreement, which Andean Gold sends to the passenger already signed and which the passenger must return signed. Instalments are paid through a payment link on a fixed monthly date.
Cancellation of a booking paid in instalments is governed by the schedule in section 3 and by the limit set out in section 4.
If, for reasons beyond its control —inability to confirm essential services, failure to reach the minimum number of passengers required, or force majeure— Andean Gold has to cancel a trip that has already been confirmed, the passenger may choose between:
The schedule in section 3 shall in no case apply to cancellations made by Andean Gold.
This policy forms part of the Terms and Conditions that the passenger expressly accepts when requesting a booking, and is sent to the passenger by email together with the confirmation.
Andean Gold Travel & Services makes the Complaints Book (Libro de Reclamaciones) available to its users, in accordance with the Consumer Protection and Defence Code (Law No. 29571).
Andean Gold Travel & Services · Cusco, Peru · Refunds are processed through the same payment method used for the booking. Crediting times depend on the issuer of the payment method.
Version in force: 2026-10-13
By using this site and contracting any of our services you accept these conditions. If you disagree with any of them, do not complete the booking and contact us first.
Booking requires express acceptance of these Terms and Conditions, the Cancellation and Refund Policy and the Privacy Policy. The accepted version and the date are recorded.
You can book without creating an account. If you create one, you are responsible for the data you enter and for keeping your password private. The data you give us must be accurate: services are issued with it, and a wrong name or ID number can prevent entry to a site or boarding a train.
To issue the services we need the details and identity document of each passenger, not only of the person booking. The document is attached when booking and is required for every booking. Some official suppliers require these details by name and do not accept later changes.
In programmes with a student fare, if a traveller declares student status, they must also attach a current student card. The student fare only applies once we have reviewed the card and confirmed that it is valid and current.
We are a travel agency and consolidator: we sell tours, activities, transfers, accommodation and related services, our own or from suppliers that operate them. When a third party delivers the service, we handle the booking and issuance; delivery on the ground is done by that supplier under its own operating conditions.
Each programme states what is and is not included. Some have minimum and maximum traveller counts in order to run, and rules on age and traveller status — child and student fares, minimum ages for certain activities — stated in the programme, which affect both price and eligibility.
Departures with a confirmed date have limited capacity, and capacity is only deducted once the booking is placed. A programme being listed does not guarantee availability on the date you choose. Schedules are subject to availability.
Some services depend on allotments controlled by the supplier — Machu Picchu entry, trains and others with official issuance — and some programmes require us to review the travellers' documents. The same applies, in programmes with a student fare, to any booking in which a traveller declares student status, until we have reviewed their student card. If the trip starts within the next eight months, in those cases we tell you before you book, and what is recorded when you book is a request: it is not yet a confirmed booking and it carries no voucher. We check the allotment with each supplier or review the documents, as the case may be, and write to you as soon as we have an answer; if the allotment for that date has not yet been released by the authority or the supplier, we tell you so and keep your request open until we can check it. No payment is taken until every service in the trip is confirmed; only then is your booking confirmed and the voucher issued. If any service cannot be confirmed, the request lapses at no cost to you. If a document is not valid, we will ask you to replace it before treating the request as lapsed. If the student card is not valid or not current and cannot be replaced, the traveller can continue at the general fare: we tell you the difference before taking payment, and you can accept it or withdraw the request at no cost.
For all other programmes the booking is confirmed straight away: payment is taken at that moment and the voucher is issued immediately.
If the trip starts eight months or more after the date you book, none of the above holds up the booking, in any programme: it is confirmed and paid when you book, and you receive the voucher. We arrange the allotments with the suppliers before the trip, and we review the travellers' documents — including the student card — afterwards. If any document is not valid, we will write to you so you can replace it. If the student card turns out not to be valid and you do not replace it, we charge you the difference with the general fare, or you can cancel under the cancellation policy.
Prices are published in US dollars (USD), per traveller unless the programme states otherwise, and include the taxes and charges applicable to each service and traveller status. The price shown in the details before you confirm is the final price of your booking, except, for trips eight months or more ahead, the difference for a student card that cannot be verified (see «Availability and capacity»). Before your booking is confirmed, it can only change if the details used to quote it change —number of travellers, dates, the document and residence that determine fares and exemptions, or student status if it cannot be verified— or if an official supplier updates a regulated fare. In that case we will let you know, and you can accept the new price or withdraw the request at no cost.
Some prices depend on the traveller's ID document and residence, because certain fares and tax exemptions only apply to residents or to Andean Community members. If the document you present on site does not match the one used to quote, the supplier may charge the difference locally. The same applies to the student card: carry it during the trip, because some sites require it on entry.
Payment is made online, by card, through a payment gateway. Card details are processed directly by the gateway and do not pass through our servers. For programmes confirmed straight away — and for any programme when the trip starts eight months or more after booking — payment is taken when you book. For those that require prior confirmation, payment is taken once every service is confirmed, as explained under «Availability and capacity».
Where a tax receipt applies, the company issues it outside this site. The payment gateway does not issue tax receipts for your trip: it processes the charge and invoices us for its fee. No receipts or invoices are issued for entrance tickets.
You choose the programme and date, enter contact and traveller details with each traveller's identity document — and the student card, where applicable —, review the summary with the final price and pay. That opens your file with a number. If the programme is confirmed straight away, payment is taken and you receive the voucher and any applicable documents by email; if it requires review, it stays as a request until we confirm it (see «Availability and capacity»). The price shown in the details before you confirm is the final price of your booking, except, for trips eight months or more ahead, the difference for a student card that cannot be verified (see «Availability and capacity»). Before your booking is confirmed, it can only change if the details used to quote it change —number of travellers, dates, the document and residence that determine fares and exemptions, or student status if it cannot be verified— or if an official supplier updates a regulated fare. In that case we will let you know, and you can accept the new price or withdraw the request at no cost.
We do not ship anything physical: what is delivered is the voucher and travel documents, by email, to the address you entered. Check that it is spelled correctly — it is the only channel it goes out through. If it did not arrive, write to us and we resend it.
Some services require each traveller's ID or passport before issuing. While that data is missing, issuance cannot be completed.
Cancellations, refunds, changes and rescheduling are governed by our , which forms part of these Terms and Conditions and which you accept when requesting a booking. Flights, hotels, trains and other third-party services are also governed by each supplier's own terms, as set out in that policy.
We process your data under Law No. 29733, the Personal Data Protection Act, and its regulations. What we collect, what for, who we share it with and how to exercise your rights is set out in our .
The texts, photos, itineraries, trademarks and design of this site belong to the company or to those who licensed them to us. You may use them to inform yourself and to book; not to reproduce or commercially exploit them without written permission.
We are responsible for arranging and issuing what you contract with us. Delivery on the ground is performed by each supplier under its own conditions. We are not liable for events beyond our control — weather, road closures, strikes, decisions by authorities or suppliers, or incorrect data entered by the traveller — and in those cases we do our best to reschedule or offer alternatives.
It is each traveller's responsibility to hold valid travel documents and to meet any applicable entry requirements.
These conditions are governed by the laws of the Republic of Peru. If something did not go as expected, you can file your complaint in our : you get a code and we reply within the legal term.
Through the supplier's phone and email shown above, or from our .
The company identified above, at its registered address. We process your data under Peruvian Law No. 29733 on Personal Data Protection and its regulations.
To provide the service you buy: confirm your booking, review the travellers' documents, take payment, issue the voucher and travel documents, arrange it with the suppliers that operate each service, contact you about your trip, and meet our accounting and legal obligations. The newsletter is only sent if you subscribed, and you can unsubscribe at any time.
We do not sell your data and we do not share it for third-party advertising.
Data is stored in our database, hosted on Supabase infrastructure, with access restricted to agency staff who need it to handle your booking.
ID documents, passports and student cards are kept for 90 days from the trip's arrival date, and are then deleted automatically. Within that same period, the personal details on each traveller's record are anonymised: the name, the document number and the document expiry date are erased, and only the year of the date of birth is kept. If a booking is not completed, any documents attached are deleted within 48 hours at the latest. The rest of the booking data is kept for the duration of the relationship and for as long as accounting and legal obligations require.
You may ask us to access, correct, update, object to the processing of, or delete your data, under Law No. 29733. Write to the supplier's email shown above and we will reply. If you believe your request was not addressed, you may turn to Peru's National Authority for Personal Data Protection.
This site is not directed at minors. When a minor travels, their data is provided by the adult making the booking, who must be authorised to do so.
If we change this policy, we publish the new version on this same page.
